EdensRx FAQ's

Frequently Asked Questions

We have made it easy for you to access important information about the products and services provided on our website. A convenient list of the most popular questions asked by our customers appears below. If your questions are not answered by the FAQ, please call one of our friendly customer-service representatives at 1-800-226-0095.

Prescription Ordering

Should I be concerned about buying prescription medications online?

Rest assured that when you purchase from EdensRx Online you are dealing with a U.S.-based online facilitator that contracts with state-licensed physicians and pharmacists in the U.S. We dispense only FDA-approved, brand-name medications, and our online pharmacies are secure. In fact, our online pharmacies originated in 1998 when U.S. physicians began working with rural clients by telephone and the Internet. Writing prescriptions based on a physician’s review and filling those prescriptions through an electronic/online format, has long been a legal way to dispense many types of medications for various types of conditions.

When you purchase online medications from companies that are not based in the U.S., through companies that sell “non-genuine” versions of FDA-approved, name-brand medications, there may be a risk involved. These medications are often described by foreign companies as the “generic” version of U.S. name-brand medications, but they are considered to be illegal in the U.S. and often contain different ingredients/dosages found in the FDA-approved, brand-name medications. This means “non-genuine” medications made outside the U.S. may be ineffective and/or harmful to your health.

Will my personal information, including medical history, be kept private?

Absolutely. Your personal information is protected by an SSL (Secure Socket Layer) and the highest level of encryption available to us. The information is then entered into a database that only the physician reviewing your case can access. Basic information such as your name, address and phone number will be viewable by our customer service representatives if it becomes necessary to answer your questions. We do not sell, rent or otherwise share your personal information with third parties for any reason unless required to do so by law.

How does an online consultation work?

As a part of the growing trend of telemedicine, online consultations utilize the internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician but rather completes our secure online questionnaire to communicate with the physician. For your safety, however, we do require that you have received a physical exam in the recent past, in order to consider your request for medication. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require an immediate physical exam.

If the prescription is approved, the physician will write it and send it to the pharmacy, where it will be filled by a state-licensed pharmacist and shipped to you via FedEx or the U.S. Postal Service. Your package will include a copy of your prescription, a receipt, as well as documentation of the usage, dose and precautionary information for your medication. You will also receive contact information for the pharmacy in the case you have any questions after you receive your medication.

All medication is obtained from a legitimate pharmaceutical wholesaler, or directly from the manufacturer, so you can be sure you are receiving the same quality medication you would receive at your neighborhood drug store. We dispense only FDA-approved, brand-name medications.

How can I verify that the medication is authentic/brand-name?

You will find a lot number on the pill bottle or pill card (packaging). You may contact the manufacturer with this number to verify when and where the product was manufactured, and also to verify the expiration date, which is listed on all of our dispensed medication. Customers may also contact us at 1-800-990-9681 if they have questions for our physicians or pharmacists.

Be wary of companies not based in the U.S., as you may receive “non-genuine” pills that foreign companies say are the “generic” version of FDA-approved, brand-name drugs. These foreign, “generic” versions of brand-name, FDA-approved drugs are actually illegal in the U.S. and contain unknown ingredients that may not only be ineffective, but also hazardous to your health.

What prescription medications do you dispense?

Please view our product pages to see the prescription items we sell. Our team of physicians and pharmacists focus their expertise in the areas of Male Ed Treatment, Std Treatment, Hair Loss Treatment, Male Weight Loss Pills, Allergy Treatment, Skin Treatment, Heartburn Treatment, Water-Based Sex Lubes.

How do I place an order?

Find the Medication(s)

Medications are located in the center of the homepage and are listed by categories
View the medication pricing list by clicking on "Product Pricing" at the top-left of the homepage
Add the item(s) to your shopping cart
* You may order more than one medication per transaction

Create a Member Account

If you do not already have an account, fill out the patient contact information page
Enter all required information, including a functional e-mail address, and your password. It is beneficial to you to enter your functional email address as your order confirmation and important discount offers will be emailed to you.
* You can track your order history and edit your account profile

Online Consult

Complete the online medical questionnaire and one of our contracted licensed physicians will review the results with you during a HIPPA compliant video and or audio consult where you will be notified if you qualify for a prescription.
* There is never a processing charge or annual fee to use our services

Re-Orders

Log in to your existing account with your email address and the password you picked for yourself. You may also call 1-800-226-0095 and talk to the web support team if you have questions or would like us to take your order over the phone in just a few minutes. Our customer support staff is available Mon-Wed: 6 a.m. to 8 p.m., Thu-Fri: 6 a.m. to 7 p.m. and Sat: 7 a.m. to 5 p.m.

Pay by Credit Card or Money Order

We accept Visa, MasterCard, American Express and Discover
You may also utilize money order
* We are PCI-DSS compliant and use the latest encryption software to keep your information secure.

How does the patient verification process work?

Processing partner Secure Medical uses IDology’s ExpectID® age and address verification service to identify the valid age and current address from our online and toll-free customers. ExpectID® uses its patent-pending the process to access thousands of data sources that contain billions of public records to return an ID validation. This service is specifically designed to validate and protect your identity while maintaining consumer privacy when processing transactions. As part of Secure Medical’s online customer validation process, we also make contact with prospective patients by phone to ensure the validity of an online order.

What happens once I place my order?

A physician licensed in your state will review your completed online medical questionnaire and will review the results with you during a HIPPA compliant video and or audio eVisit consult where you will be notified if you qualify for a prescription. If the prescription is approved, the physician will write it and send it to the pharmacy, where it will be filled by a state-licensed pharmacist and shipped to you via FedEx or the U.S. Postal Service.

Your package will include a copy of your prescription, a receipt, as well as documentation of the usage, dose and precautionary information for your medication. You will also, receive contact information for the pharmacy in the case you have any questions after you receive your medication.

Am I Required to Complete an Online Consultation to Process My Order?

Any new Customer placing their first order will require one of our State Licensed Physicians to review your medical history and provide you with an Audio or Video consultation depending on your State of residence. If you are a returning Patient and have been reviewed and approved by one of our Physicians in the past 365 days, you will not need to have another Audio or Video call with our Physician. All new and returning customer whose last order is more than 365 days old require a HIPAA compliant Video and or Audio consultation with one of our State Licensed Physicians before any medications can be shipped to you. All original prescriptions are valid for a period of 365 days and a Patient may reorder multiple times during this period.

RingCentral Meetings Mobile App
Under Meetings Mobile App, click Download on the App Store for iOS or Get it on Google Play for Android. Download the RingCentral Meetings app from the iTunes App Store for iOS or on Google Play for Android.

RingCentral Meetings for Desktop
From your online account, click the Tools tab, and click Meetings. Under Meetings for Desktop, click Download for Mac or download for PC, depending on your type of desktop. The app will begin downloading in your browser.

Join your HIPAA compliant HD video consultation using any computer (PC, Mac®, or Chrome™), tablet (iPad® or Android™) or smartphone (iPhone® or Android).

To be ready for your the required online consult, please first download and install the RingCentral Meeting App for your Desktop, Tablet or Smartphone using the link below: https://www.ringcentral.com/apps/? compatibility=ringcentral&q=meetings

States that require a HIPAA compliant Video Call with a State Licensed Physician:
We currently have Licensed Physicians in the following States to provide a HIPAA compliant Video Call. {VideoStates}.

States that require a HIPAA compliant Audio Call with a State Licensed Physician:
We currently have Licensed Physicians in the following States to provide a HIPAA compliant Audio Call. {AudioStates}.

Adherent to the Telemedicine Laws of South Carolina and North Dakota we are not allowed to ship Erectile Dysfunction prescription medications into these States.

Do I Have the Opportunity to Speak with a Doctor?

Yes, all patients who have been issued a prescription are able to contact their prescribing physician with any follow-up care questions and/or concerns. Please contact our customer care support at 1-800-990-9681 X450 to set up an appointment.

No Additional Fees

Does the physician or pharmacy charge a processing fee?

No, our physicians and pharmacies do not charge any additional fees, period. There is no consultation fee, or processing fee, or any other type of fee. You will be billed only for the cost of medication(s) and shipping. You can be certain that there will never be any hidden charges on our website.

Is there a membership fee?

As mentioned above, there are no fees for anything other than the cost of medication(s) and shipping. All customers are considered to be members of our website and customers can take advantage of periodic specials, as well as quick and easy reordering. You will never have to pay a monthly or yearly membership fee.

May I have my prescription filled at another pharmacy?

A. Yes, If you choose to have your prescription filled by a pharmacy outside our network, we will assess you a $125.00 processing fee. At EdensRx we include the cost of your Physician consultation, your medical records and the pharmacy dispense fees for your prescription into the cost of the medicine you purchase. We also can deliver your medication free of charge in a discreet package right to your home, office, hotel, PO box, or FedEx location through our partner pharmacies including Omro Pharmacy, Omro WI (920) 685-5041 and Specialty Medical Drugstore Southgate KY 1-888-795-5826.

Shipping

What are your shipping policies?

Our customers receive their medications promptly because of our corporate standard: ship all orders within 24 hours of receipt. However, orders placed before 3 p.m. MST are generally processed and shipped the same day unless we require more information from the patient. This could include wrong address, missing apartment #, wrong postal codes, etc. Also, any additional communication between patient and doctor or pharmacist (regarding health and medical follow-up), or conditions beyond our control, could extend the time needed to process/ship an order. Same-day service is our goal; however, it is not a guarantee.

If you order online before 3 p.m. MST, and you want your order to arrive the next day, please call our customer service department immediately after you place your order online. We confirm all online orders via phone, and your direct call to us will help expedite the processing and shipment of your medication.

At the time of your order, you may select overnight, 2-day, or priority shipping (typically 3-5 days). Please note that express shipping is calculated from the time the order is picked up by the carrier – not from the time the order is placed with us. Please remember that carriers consider Sundays and holidays as non-business days, so they will not make pickups or deliveries on those days.

Can I ship to a PO Box or military (APO/FPO) address?

Yes, we ship to APO/FPO addresses.

For shipments to military addresses, domestic packages typically arrive in 3 to 7 days, but please allow up to at least two weeks depending upon your location, especially for overseas shipments.

Can I pick up my package at a FedEx shipping location?

Yes. If you cannot sign for the package when it arrives at your home or business, you may opt to have FedEx ship the package to one of their FedEx shipping locations, where you can pick it up. Our customer service team can help you locate a FedEx shipping location, or you can type in your zipcode at www.FedEx.com to find a location. Be sure to select a “Hold-At” facility or a Fed Ex Office/Fed Ex Kinkos location. Fed Ex will hold a package for up to 7 days at a pick-up location.

Do you ship internationally?

No, EdensRx is based in Arizona, and we only ship to the US.

Is a signature required for delivery of my package?

Yes. All packaged medication requires an adult signature, so an adult must be available to sign at the time of delivery/pick-up.

Is the packaging for my shipment discreet?

Yes, your privacy is important to us. Our packaging does not refer to the contents of the shipment, and you will not find an invoice or packing slip on the outside of the package.

Can my order be cancelled?

You may cancel your order before it is shipped by calling 1-800-226-0095. If it has not yet shipped, we will cancel your order. You cannot cancel an order once it has shipped due to government regulations regarding the return of medications.

How do I track order shipments?

Order tracking numbers will be provided for all shipments. To track a shipped order, please go to Fedex or USPS and provide your tracking number. For more specific information, call our customer service department at 1-800-226-0095.

What if I am not available to sign for my package when it is delivered?

If you decide to ship via the United States Postal Service (USPS), they will leave a notice, in your mail box or attached to your door, with instructions for where to pick up your package. USPS will hold these packages for up to 14 business days. You may also contact USPS at any time at 1-800-275-8777 to locate your item. You may also visit the USPS website.

If you decide to ship via FedEx, please note that FedEx will make 3 separate delivery attempts for you. If you are unable to receive your package, you may contact FedEx at any time with your tracking number at 1-800-463-3339 to find out where your package can be picked up. Or you can visit the FedEx website.

Can my medications be returned?

Medication that is unopened and not tampered with can be returned under certain circumstances, if you contact us within 24 hours of receiving your package. If the product was delivered to an incorrect address or you received the wrong product, please call us to receive a return-confirmation approval number. Returns must be shipped in all original packaging, with all associated paperwork, etc. Returns may be charged a re-stocking fee and/or shipping fee. Please call us at 1-800-226-0095 if you have questions about a return or package refusal.

Is there a fee for a change of address after an order has shipped?

Yes. There is a $10 re-route fee for all changes of address once an order has shipped. Please note that only FedEx packages can be re-routed. U.S. Postal Service packages cannot be re-routed and we must wait until they are returned to us before we can reship to the correct address.

Where is the Pharmacy Located?

Secure Medical contracts with a VIPPS licensed USA pharmacy. All information about this pharmacy will be in your package at the time of receiving the package. If this information is missing from your package please call us immediately.

Payment

What are my payment options?

We accept Visa, MasterCard, American Express and Discover credit cards, as well as money orders. The transaction on your billing statement may appear as Secure Medical or EdensRx.com. Your Card will not be billed or processed under any other name. Please call 480-505-5735 if you have any questions about your purchase. Ordering is completely secure. See our Privacy and Security Policy for more details. More information about money orders is included below.

Money Orders

If you choose to pay with a money order, you can mail it to the address below:

EdensRx.com (c/o - Secure Medical)
5801 S. McClintock Drive Suite 107
Tempe, AZ 85283

Be sure to include the following on your money order:

Make it payable to: Secure Medical
Include your Order ID and phone number in the memo line

Log-In/Password Retrieval

How can I retrieve my password?

Your username is the email address that you provided when you opened your account with us. If you know your username/email address, then follow these simple steps: Locate the account log-in box that appears on every page of this website. Near that box you will see the words “Forgot Password.” Click on that link. When you get to the next page, enter your username/email address. If you enter the correct email address, we will promptly send your password to that email address.

If you are unsure which email address you provided when you opened your account, please call our customer service department during business hours to receive a temporary/new password.